Replacement Policy

At True Essence, every order is carefully checked before dispatch. However, if you receive a product that does not meet expectations, we’re here to help.

Kindly report any issue within the specified time frame for quick assistance.

Eligible Reasons for Replacement

You can request a replacement within 48 hours of delivery if the product is:

Damaged or broken during transit
Leaking or tampered
Incorrect item delivered
Expired product received
Conditions Not Covered

Replacement requests will not be accepted in the following cases:

Product has been used, opened, or altered
Original packaging (box, labels, etc.) is missing
Request is raised after 48 hours of delivery
Request is made for reasons other than damage or defect
How to Request a Replacement

To initiate a replacement with True Essence, follow these steps:

Contact us within 48 hours of receiving your order
Share clear images/videos of the product as proof
Send details via WhatsApp:
👉 https://wa.me/919217060403

Verification Process

Our team will review your request within 2 working days
Please do not discard the product until instructed
If the product is confirmed to be defective or unusable, we will proceed with the replacement
Pickup & Shipping
If reverse pickup is available at your location, we will arrange it
If not, you may self-ship the product using a reliable courier partner
Courier charges will be reimbursed by True Essence (as per policy)
Replacement Processing

Once we receive and verify the returned product:

Replacement will be initiated based on stock availability
If replacement is not possible, a refund may be processed
Important Note

All replacements are subject to product availability and verification approval by True Essence.