Cancellation & Refunds Policy

At True Essence, we aim to provide a smooth and hassle-free shopping experience. Please read our policy carefully for cancellations, returns, and refunds.

Refund Eligibility

Refunds may be considered under the following situations:

The product you ordered is currently out of stock
Your delivery location is not serviceable by True Essence
You have raised a return request as per our return guidelines
The returned product is unused, in original condition, and not damaged
Duplicate payment has been made for the same order
Cancellation

Orders can be cancelled only before dispatch.

To request a cancellation, please contact us at:
👉 https://wa.me/919217060403

Once the order has been shipped, it will not be eligible for cancellation.

Refunds for cancelled orders are processed within 5–7 working days to the original payment method.

Returns & Replacements
There are no additional processing charges for returns or replacements
If you choose a replacement product with a higher price, you will need to pay the difference amount
Refund Process

For Prepaid Orders
Once we receive the returned product and complete verification, the refund will be credited to your original payment method within 5–7 working days.

For Cash on Delivery (COD) Orders
Refunds will be transferred to the bank account provided during the return request.
Processing time is 7–10 working days after product verification.

Refund Timeline

After approval, refunds are generally processed within 5–7 working days, depending on your bank or payment provider.

Replacement Delivery

Once your replacement request is approved, True Essence will dispatch the new product within 3–5 working days.

Contact for Support

For any cancellation, refund, or return queries, feel free to contact True Essence:

📞 WhatsApp: +91 9217060403